We understand that there are times you may choose to return items for un-foreseen reasons, we gladly accept returns within 15 days and issue refund for returned items (exclusions applies, please refer below). Our return policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer returns, refund or exchange.
For any returns initiated not due to the ZfoodMart mistake, You will be responsible for paying the return shipping cost and also additional shipping cost ZfoodMart paid to carrier for the delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Some health and personal care items
* Perishables (Vegetables, Fruits etc) and Frozen items
* Same day delivery orders
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Refunds (if applicable)
Once your return is received in good condition, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com or after login go to Order View Page and create refund ticket.
To return your product, you should mail your product to: firstname.lastname@example.org or Go to Order View Page and create refund ticket.
Go to My Refund Requests Page and check order refund status.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.